Terms and Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your use of Milne Se Pehle (milnesepehle.in), operated by Bina AI Private Limited ("we", "us", "our") (together, the "Platform").

By creating an account, accepting an invite, or otherwise using the Platform, you agree to these Terms. These Terms are a standalone document, separate from our Privacy Policy; both apply to your use of the Platform, but they cover different things: this document covers the rules of using our service, our Privacy Policy covers how we handle your data.

2. Who We Are

3. Definitions

• Platform: our website, app, and verification services.
• User / you: anyone who creates an account, verifies themselves, or is invited to verify on the Platform.
• Verification: the process of checking a specific fact against an official or licensed source, with the relevant person's consent.
• Certificate: the compiled, view-only summary of a completed set of Verifications.
• Plan: Parichay, Vishwas, or Bandhan, as described in Section 8.

4. Eligibility

• You must be at least 18 years old to use the Platform, whether as the person who purchases a plan or as someone invited to verify.
• You must be legally competent to enter into a contract under the Indian Contract Act, 1872.
• By using the Platform, you confirm that the information you provide about yourself is accurate and that you are the person you claim to be.

5. What Milne Se Pehle Does

Milne Se Pehle helps individuals verify facts about themselves, including identity, education, employment, financial, and background records, using official and licensed sources, and turn them into a shareable certificate.

We are a consent-based verification platform, not an investigation service. We do not check anyone's records without that person's own explicit, OTP-based consent, including when someone is invited by another user under a multi-person plan.

6. Accounts

• You're responsible for keeping your login credentials confidential and for all activity under your account.
• Tell us immediately if you suspect unauthorised access to your account.
• You may not create an account on behalf of someone else, or use false information to create an account.

7. How Verification and Invites Work

Full detail on consent and data handling is in our Privacy Policy (Sections 7 to 10). In summary, as it affects these Terms:

• Every Verification requires the relevant person's own OTP-based consent; no one, including a spouse, partner, or family member, can consent on someone else's behalf.
• On multi-person plans (Vishwas, Bandhan), the plan purchaser invites the other people it covers. Each invited person verifies independently and consents independently when they log in.
• An invited person is not obligated to accept an invite, and their decision not to participate does not entitle the plan purchaser to a refund (Section 10).

8. Plans and Pricing

Current plans, all covering the same 15+ checks, differing only by how many people are covered:

• Parichay, ₹9,999: one person.
• Vishwas, ₹19,999: two people (e.g. a couple), verifying together.
• Bandhan, ₹39,999: the couple plus one parent from each side.

Prices shown at checkout are final and inclusive of applicable taxes. We don't add hidden charges after you've reached checkout.

9. Payment

• Payments are processed through licensed third-party payment gateways. We do not store your full card details.
• All plans are one-time payments; there are no recurring or subscription charges.
• Your consent to pay is captured explicitly at checkout, not through a pre-ticked box or bundled with any other consent.

10. Cancellation and Refunds

All payments on Milne Se Pehle are non-refundable.

This applies once you've completed payment and consented to a Verification beginning, since that work, pulling real records from official sources, starts immediately. This is also why we offer a free "check what exists" step before you pay, so you know what you're getting.

If you purchase a multi-person plan and an invited person never accepts their invite, this does not entitle you to a partial or full refund. The plan price covers the plan itself, not a guarantee that every invited person will participate.

We do not offer refunds for change of mind, for findings you're unhappy with, or for a Verification that returns no adverse records.

11. Your Certificate: Ownership, Access and Restrictions

Your Certificate belongs to you. You decide who can view it, and you can revoke that access at any time; see our Privacy Policy for how this works.

Certificates are view-only and cannot be downloaded, exported, or printed through the Platform. This is intentional: anything downloadable can be edited, faked, or regenerated using AI, which would undermine the trust a Certificate is meant to provide.

You agree not to attempt to copy, reproduce, alter, or redistribute a Certificate outside the Platform, or to circumvent the view-only design. We can't technically prevent someone from screenshotting a screen they're permitted to view, but doing so outside the intended purpose of viewing your own or a consented match's Certificate is a breach of these Terms.

A Certificate reflects Verification results as of the date it was generated. We do not guarantee that the underlying facts remain unchanged after that date.

12. Accuracy and Source Data

We verify your information against official government sources and licensed verification partners; we don't accept self-reported claims as final. That said, some things are worth being upfront about:

• We rely on the accuracy and currency of the official and licensed sources we check against. We do not independently investigate beyond what those sources report, and we cannot guarantee that every source record is complete, current, or free of error.
• A Verification reflects what official records show at the time of checking. It is not a guarantee about a person's character, intentions, or future conduct, and it does not guarantee the success of any relationship or marriage.

If you believe a Verification result is inaccurate, contact us (Section 20); we'll help you understand the source and, where appropriate, help you request a correction at the source.

13. Your Obligations and Prohibited Uses

You agree not to:

• Provide false, misleading, or someone else's information as your own when verifying yourself.
• Attempt to verify anyone without their own valid consent, or attempt to coerce, pressure, or deceive someone into giving consent.
• Use the Platform to harass, stalk, defame, or intimidate another person.
• Resell, sublicense, or commercially redistribute access to the Platform, a Plan, or a Certificate.
• Attempt to reverse-engineer, scrape, or interfere with the Platform's security or the view-only design of Certificates.
• Use the Platform for any purpose beyond personal, non-commercial pre-matrimonial verification.

We may investigate and take action, including suspending or terminating your account, if we reasonably believe you've violated these obligations.

14. Intellectual Property

"Milne Se Pehle", our logo, and the Platform's design, text, and software are owned by Bina AI Private Limited or our licensors. Nothing in these Terms transfers any of that ownership to you. You may not use our name or branding without our written permission.

15. Third-Party Services

We use licensed verification partners and official government sources to perform checks, and third-party providers for payments, analytics, and communications. We're not responsible for the acts or omissions of these third parties beyond our control, though we select and work with them under appropriate data-protection obligations, as described in our Privacy Policy.

16. Suspension and Termination

You may close your account at any time by contacting us. Closing your account does not entitle you to a refund for completed or in-progress Verifications.

We may suspend or terminate your account if you breach these Terms, provide false information, misuse the Platform, or if we're required to by law.

Sections that by their nature should survive termination, including Sections 12 (Accuracy), 14 (Intellectual Property), 18 (Liability), 19 (Indemnification), and 20 to 22 (Disputes), continue to apply after your account is closed.

17. Disclaimer of Warranties

The Platform is provided "as is" and "as available." We don't guarantee the Platform will be uninterrupted, error-free, or available at all times. To the extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

18. Limitation of Liability

To the extent permitted by law, our total liability to you for any claim arising from your use of the Platform is limited to the amount you paid us for the Plan giving rise to the claim.

We are not liable for indirect, incidental, consequential, or special damages, including loss of relationship, reputational harm, or emotional distress, arising from your use of the Platform or reliance on a Verification or Certificate.

Nothing in these Terms limits liability that cannot be limited under Indian law.

19. Indemnification

You agree to indemnify and hold Bina AI Private Limited harmless from any claim, loss, or liability arising from your breach of these Terms, your misuse of the Platform, or information you provided that was false or that you did not have the right to provide.

20. Grievance Officer and Consumer Complaints

Consistent with the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge complaints within 48 hours and aim to resolve them within 30 days. This is the same Grievance Officer designated under our Privacy Policy for data-related complaints.

21. Dispute Resolution

If a dispute arises, we'll first try to resolve it informally; contact us using the details in Section 20. If that doesn't resolve things, any dispute will be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator mutually appointed by both parties, seated in Uttarakhand. The arbitration will be conducted in English.

22. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to Section 21 (Dispute Resolution), courts in Uttarakhand have exclusive jurisdiction over any matter arising from these Terms.

23. Force Majeure

We're not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, government action, internet or infrastructure failures, or failures of third-party sources or partners we rely on.

24. General

• Severability: if any part of these Terms is found unenforceable, the rest remains in effect.
• Entire agreement: these Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Platform.
• No waiver: our failure to enforce a right under these Terms doesn't waive that right.
• Assignment: you may not assign your rights under these Terms; we may, in connection with a merger, acquisition, or sale of assets.

25. Changes to These Terms

We may update these Terms from time to time. If we make a material change, we'll notify you by email and / or a notice on the Platform before it takes effect.

26. Contact Us

Questions about these Terms: support@milnesepehle.in, or reach our Grievance Officer directly at saurabh@milnesepehle.in.