Terms and Conditions

1. About Us

Milne Se Pehle is a pre-matrimonial self-verification platform operated by BINA AI Pvt Ltd, a company incorporated under the Companies Act, 2013, with its registered office in India. The platform is accessible at milnesepehle.in.

Milne Se Pehle enables individuals to verify their own identity, income, criminal record, and financial history through official government and authorised data sources, and to share a QR-verifiable certificate with a prospective matrimonial match. The platform is a technology service only and is not a matrimonial service, matchmaking service, legal advisory service, or background investigation agency.

2. Acceptance of Terms

By accessing or using the Milne Se Pehle platform, including initiating a free eligibility check, entering your name and mobile number, verifying via OTP, or making a payment, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations of India.

If you do not agree with any part of these terms, you must discontinue use of the platform immediately.

Initiating the free eligibility check constitutes your explicit consent to these Terms and Conditions and your consent to receive communications from the Company via WhatsApp, email, SMS, and phone call for verification-related, transactional, and promotional communications.

These Terms are published in English which shall be the governing language of this agreement. By accepting these Terms, you confirm that you have read and understood them in English or have sought appropriate assistance to understand them.

3. User Eligibility and Account Responsibility

By using this platform, you represent and warrant that:

• You are legally capable of entering into a binding contract under Indian law.
• You are providing accurate, current, and complete information about yourself.
• You are the individual whose details you are submitting for self-verification, or you are a user initiating a check on another individual in accordance with Section 4.5 of these Terms.
• You have the legal right and authority to submit the information you provide.
• You are not using the platform for any unlawful purpose.
• You are responsible for maintaining the confidentiality and security of any OTP received on your mobile number in connection with the platform. Any action taken using your OTP is your responsibility. You must notify the Company immediately at support@milnesepehle.in if you suspect unauthorised use of your account.
• If you are the registered holder of a mobile number used to access this platform, you are responsible for all activity conducted through that number, including by any other person who has access to it.

4. Description of Services

4.1 Free Eligibility Check

A no-cost preliminary check that confirms whether official records exist against a submitted name and mobile number. This check does not provide full details and does not constitute a verified certificate. No payment is required for this step.

4.2 Verification Plans: Self-Verification

Paid plans that retrieve and compile verified data from official government databases and authorised private data bureaus. The three plans are:

• Parichay (₹1,499): Identity verification via Aadhaar and PAN; criminal and FIR record check.
• Vishwas (₹9,999): All checks in Parichay plus ITR income history (3 years), CIBIL credit report, employment verification via EPFO/UAN, and education verification from issuing institutions.
• Bandhan (₹19,999): All checks in Vishwas plus physical address visit and confirmation, professional reference check, social presence review, and verification of one parent, resulting in two certificates.

4.3 Certificate Issuance

Upon successful verification, a QR-verifiable digital certificate is issued to the verified individual. The certificate is accessible at milnesepehle.in via OTP authentication and is valid for life with a single payment and no renewal required.

The certificate reflects the state of official records at the time of verification only. It does not update automatically if official records change after issuance. It is the user's responsibility to initiate a new verification if they wish to reflect updated records. The Company has no obligation to update a certificate without a new paid verification request.

4.4 Certificate Sharing and Screenshot Disclaimer

The certificate holder may share access to their certificate with specified individuals by entering their mobile number on the platform. The certificate holder retains full control and may revoke access at any time from their dashboard.

The digital certificate displayed on the platform is protected by OTP authentication. However, the Company cannot prevent users from capturing screenshots or photographs of the certificate. The Company is not liable for any misuse, misrepresentation, or redistribution of screenshots or photographs of the certificate by any party. Users are prohibited from sharing screenshots of the certificate with individuals who have not been explicitly granted access by the certificate holder.

The Company also reserves the right to deactivate or revoke a certificate if fraud, misrepresentation, or misuse of the platform is detected, or if required to do so by law.

4.5 Third-Party Profile Check (Others Flow)

A user ("Initiating User") may enter the name and mobile number of another individual ("Subject") to initiate a basic identity check. The following terms apply:

• An OTP is sent to the Subject's mobile number. By entering and confirming the OTP, the Subject provides their consent to the basic identity check and acknowledges these Terms and Conditions.
• Upon OTP confirmation by the Subject, the Initiating User is shown limited, partially masked identity details including name (partial), mobile number (masked), state, and Aadhaar identity confirmation status only. No financial, legal, or employment data is disclosed at this stage.
• For a full verified certificate, either (a) the Subject independently initiates their own verification and shares their certificate with the Initiating User, or (b) the Initiating User pays for the Subject's verification under Section 4.6, provided the Subject's explicit OTP-based consent has been obtained.
• The Initiating User agrees not to use any information obtained through this feature for any purpose other than evaluating a potential matrimonial match and not to use it in any manner that may constitute stalking, harassment, or surveillance under the Indian Penal Code or any applicable law. Misuse for such purposes will result in immediate account termination and the Company will cooperate fully with law enforcement authorities.
• The Company shall not be liable for the actions of the Initiating User with respect to the Subject following the disclosure of basic masked information.

4.6 Consent-Based Third-Party Payment

Where the Subject has confirmed their OTP and provided consent, the Initiating User may pay for the Subject's verification. The following terms apply:

• The Initiating User assumes full responsibility for the payment and no refund will be provided for any reason, including if the Subject subsequently revokes consent or access.
• Upon completion of verification, the Subject's verified certificate is linked to the Initiating User's profile and the Subject's profile simultaneously.
• The Subject retains full control over their certificate and may revoke the Initiating User's access at any time from their own dashboard.
• Revocation of access by the Subject after payment does not entitle the Initiating User to a refund.

4.7 Physical Verification Agents: Bandhan Plan

The Bandhan plan involves physical visits to the Subject's address by authorised agents of the Company. The following terms apply:

• Agents are instructed to conduct visits in a professional and respectful manner.
• The Subject and the registered address holder are required to cooperate with the verification process.
• The Company shall not be held liable for any inconvenience caused by authorised physical verification visits conducted in good faith, provided agents acted within the scope of their instructions.
• The Company shall not be liable for any actions of agents that fall outside the scope of their authorised instructions. Users may report any concerns regarding agent conduct to support@milnesepehle.in.

4.8 Disclaimer of Matrimonial, Legal, and Evidentiary Value

Milne Se Pehle is a verification and certification technology platform only. The certificate:

• Reflects official record data at the time of verification and does not constitute a recommendation, endorsement, or clearance of any individual for marriage or any other purpose.
• Is not a legal document and is not admissible as official evidence or proof in any court of law, tribunal, consumer forum, arbitration proceeding, or other legal or quasi-legal proceeding.
• Does not constitute a guarantee of an individual's character, intentions, or suitability for marriage.
• Is not a substitute for independent legal, financial, or personal due diligence.

Users are solely responsible for all decisions made on the basis of information obtained through the platform.

5. User-Submitted Information: Accuracy and Liability

The accuracy and completeness of the certificate is entirely dependent on the accuracy of information submitted by the user and the data available in official records at the time of verification. The Company bears no liability for errors, omissions, or inaccuracies in the certificate that arise from:

• Incorrect, incomplete, or misleading information submitted by the user.
• The use of a mobile number not registered in the user's own name.
• Discrepancies between the name submitted and the name on official records.
• Data held by government sources or authorised bureaus that is outdated, erroneous, or incomplete.

If incorrect information is submitted and a certificate is issued on that basis, no refund will be provided. The user is solely responsible for the accuracy of information they submit.

6. Verification Timelines and Delays

The following timelines are indicative and not guaranteed:

• Parichay: typically 1 to 3 business days.
• Vishwas: typically 5 to 8 business days.
• Bandhan: typically 8 to 14 business days.

Timelines may be extended by up to a maximum of 30 calendar days in the following circumstances:

• Human-led verifications including education verification from universities, employment and salary verification from current employers, physical address visits, or professional reference checks require additional time.
• Government API services or authorised bureau services are temporarily unavailable due to scheduled maintenance, technical outages, or government-imposed restrictions.
• The information provided by the user is incomplete, inconsistent, or requires additional clarification.
• Force majeure events as described in Section 21 of these Terms.

In all cases of delay, the Company will make reasonable efforts to communicate the delay via WhatsApp or email. No refund will be provided on account of a delay. The user will receive a completed certificate once verification is concluded.

7. Payment Terms

7.1 Pricing

All prices are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. The Company reserves the right to modify prices at any time with reasonable notice displayed on the platform.

7.2 Coupons and Discounts

Coupons are non-transferable, valid only for the specified plan and period, limited to one use per user unless stated otherwise, and may be withdrawn or modified at any time without notice. A coupon does not guarantee a discount if it has expired or been withdrawn before use.

7.3 Payment Processing

Payments are processed through secure third-party payment gateways. The Company does not store your full payment card details. By initiating a payment, you agree to the terms of the applicable payment gateway. The Company is not liable for any payment failure, fraud, or loss arising from the payment gateway's systems.

7.4 No Refund Policy

All payments made on the Milne Se Pehle platform are strictly non-refundable under all circumstances without exception. Verification requests are submitted to official government portals and authorised data bureaus immediately upon payment confirmation. Once initiated, costs are incurred and cannot be reversed.

No refund will be issued including but not limited to:

• Verification delayed due to government API downtime, human-led verification requirements, or any other operational reason.
• User changes their mind after payment.
• Verification results are not as the user expected.
• User provides incorrect or incomplete information.
• User's records are not found or are insufficient to generate a certificate.
• The Subject revokes access or consent after an Initiating User has paid under Section 4.6.
• Platform is temporarily unavailable due to maintenance, outage, or force majeure.
• User's account is suspended or terminated for violation of these Terms.
• User submits incorrect information resulting in an inaccurate or failed verification.

For payment-related concerns, write to support@milnesepehle.in. Response within 7 business days.

8. Plan Upgrades

A user may upgrade from a lower plan to a higher plan at any time by paying the price differential at the time of upgrade. No downgrade is permitted after payment.

9. Aadhaar-Based Verification Compliance

Aadhaar-based identity verification is conducted exclusively through UIDAI-authorised channels in compliance with the Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits and Services) Act, 2016 and applicable UIDAI regulations. The Company operates through licensed Authentication User Agency (AUA) or sub-AUA channels as applicable. Aadhaar numbers are not stored by the Company at any point. Only the verification result (confirmed or not confirmed) is retained.

10. Data Sources and Accuracy

Milne Se Pehle retrieves data exclusively from official Government of India APIs and portals, and authorised private credit bureaus and data vendors licensed by the RBI or relevant regulatory authorities, and from physical verification conducted by authorised agents.

The Company presents data as retrieved from these sources without modification. It does not verify the completeness, accuracy, or currency of data held by government databases or authorised bureaus. The certificate reflects information available in official records at the time of verification only. Any discrepancies in official records are beyond the control of the Company. Credit information is used solely for certificate issuance and not for credit assessment, lending, or scoring.

11. Certificate Disputes and Corrections

Correction requests may be raised at support@milnesepehle.in with registered mobile number, Certificate ID, specific data point(s) believed to be incorrect, and supporting evidence. The Company will review and, where applicable, initiate re-verification. Correction requests do not entitle the user to a refund.

12. Consent to Communication

By initiating the free eligibility check or using any feature of the platform, you provide explicit consent to receive transactional, promotional, and reminder communications via WhatsApp, SMS, email, and phone call. Communications via WhatsApp are transmitted through Meta Platforms Inc. infrastructure and subject to WhatsApp's own terms. You may withdraw consent to promotional communications at any time by writing to support@milnesepehle.in. Withdrawal does not affect transactional communications.

13. Prohibited Uses

You agree not to use the platform to:

• Verify any person without their explicit knowledge and consent as required by these Terms.
• Submit false, fraudulent, or misleading information.
• Impersonate another individual.
• Use the platform for any purpose unlawful under Indian law.
• Attempt to circumvent, disable, or interfere with security features.
• Commercially exploit, reproduce, or distribute any content or data obtained through the platform without written authorisation.
• Use the certificate of another person without their explicit consent.
• Use verification data for credit assessment, employment screening, insurance underwriting, or any purpose other than matrimonial verification.
• Use the Others Flow feature for stalking, surveillance, harassment, or repeated checks on an individual without genuine matrimonial intent.

14. Intellectual Property

All content on the platform including the brand name, logo, design, copy, software, and certificates is the intellectual property of BINA AI Pvt Ltd or its licensors, protected under applicable Indian intellectual property laws. You may not reproduce, distribute, or create derivative works without prior written consent.

15. Public Communications, Social Media, and Brand Deniability

The Company operates the Milne Se Pehle brand exclusively through its official channels including the website at milnesepehle.in, its official social media accounts, and communications sent from the official email domain milnesepehle.in.

The following do not represent the official views, positions, policies, or communications of the Company:

• Content posted by users, customers, third parties, or any individual on social media platforms including but not limited to Instagram, Twitter/X, Facebook, LinkedIn, YouTube, Reddit, WhatsApp groups, or any other public or semi-public platform.
• Screenshots, recordings, or reproductions of platform content shared publicly by users that may be incomplete, out of context, edited, or misleading.
• Reviews, testimonials, or opinions published on third-party review platforms.
• News articles, blog posts, or commentary published by third-party media organisations or individuals.
• Content posted on unofficial or impersonating accounts that use the Milne Se Pehle name, logo, or brand identity.

The Company makes no representation regarding the accuracy, completeness, or fairness of any third-party content about the platform or its services. Public sentiment expressed on social media or other platforms does not constitute acceptance, acknowledgement, or endorsement of any claim made therein.

The Company reserves the right to take all available legal remedies under the IT Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Indian Penal Code, and any other applicable law against any person who publishes false, defamatory, misleading, or malicious content about the Company, its services, its directors, employees, or agents.

If you encounter content that you believe falsely represents Milne Se Pehle or BINA AI Pvt Ltd, please write to support@milnesepehle.in.

16. Platform Availability

The Company does not guarantee uninterrupted, error-free, or continuous access to the platform. The platform may be temporarily unavailable due to scheduled maintenance, technical issues, security incidents, or circumstances beyond the Company's reasonable control. No refund will be owed for periods of unavailability.

17. Limitation of Liability

To the maximum extent permitted by applicable law, BINA AI Pvt Ltd shall not be liable for:

• Any inaccuracy, incompleteness, or change in data held by government portals or authorised bureaus.
• Any loss, damage, or harm arising from reliance on a Milne Se Pehle certificate for any matrimonial or other decision.
• Any indirect, incidental, special, consequential, or punitive damages arising from use of the platform.
• Any delay in verification caused by government API downtime, human-led verification requirements, or force majeure.
• Any third-party action taken on the basis of a Milne Se Pehle certificate.
• Any loss arising from temporary unavailability of the platform.
• Any outcome of a matrimonial decision made on the basis of a certificate.
• Any data security incident, breach, or unauthorised access arising despite the Company having implemented reasonable security practices and procedures as required under Rule 8 of the IT (SPDI) Rules, 2011 and any applicable IS/ISO standards. The Company's liability for data security incidents shall be limited to cases of gross negligence or wilful misconduct only.
• Any misuse of a screenshot or photograph of a certificate by a user or any third party.
• Any action taken by an Initiating User against a Subject based on information disclosed through the Others Flow.
• Any error in the certificate arising from incorrect information submitted by the user.
• Any action or omission of field agents acting outside the scope of their authorised instructions.
• Any loss or damage arising from the user's failure to maintain the security of their OTP or account access.

The Company's total aggregate liability to any user for any and all claims shall not exceed the amount paid by that user for the relevant verification plan.

18. Indemnification

You agree to indemnify, defend, and hold harmless BINA AI Pvt Ltd, its directors, officers, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from your use of the platform, your violation of these Terms, your violation of any rights of a third party, your submission of false or incorrect information, or any misuse of the platform or certificate.

19. Suspension and Termination

The Company may suspend or terminate access at any time if you submit false or fraudulent information, violate these Terms, pose a risk to other users or the integrity of the platform, or misuse the Others Flow for harassment, stalking, or any purpose other than genuine matrimonial evaluation. No refund will be provided upon termination for cause.

20. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts in Dehradun, Uttarakhand, India. Prior to legal proceedings, both parties agree to attempt good-faith negotiation for 30 days from written notice of dispute sent to support@milnesepehle.in.

21. Force Majeure

The Company shall not be liable for any failure or delay resulting from acts of God, natural disasters, epidemic or pandemic, war, civil unrest, government actions or restrictions, regulatory changes, internet or telecommunications failures, power outages, cyberattacks, or unavailability of government API services or authorised data bureau services. No refund will be due in such events.

22. General Provisions

22.1 Entire Agreement

These Terms and Conditions together with the Privacy Policy at milnesepehle.in constitute the entire agreement between you and BINA AI Pvt Ltd and supersede all prior communications.

22.2 Severability

If any provision is found unlawful or unenforceable, it shall be severed and the remaining provisions shall remain in full force.

22.3 Waiver

Failure to enforce any provision does not constitute a waiver. Any waiver must be in writing signed by an authorised representative.

22.4 Assignment

You may not assign rights or obligations without prior written consent. The Company may assign in connection with a merger, acquisition, or sale of assets.

22.5 Language

English is the governing language of this agreement. In the event of any translation, the English version shall prevail.

23. Amendments

These Terms may be amended at any time. Amended terms will be posted with an updated effective date. Continued use after the effective date constitutes acceptance.

24. Contact and Grievance Officer